At Basit Gallani, we respect your privacy and understand the importance of protecting personal information shared with us. Our work is based on personal spiritual guidance, sincere consultation, discretion, respect and confidentiality.
This Privacy Policy explains how we collect, use, protect and handle personal information when you visit our website, contact us, request a consultation, or communicate with us through the available contact channels.
By using this website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
This website is operated by Basit Gallani, providing personal spiritual guidance and consultation, including Istikhara, Rohani Ilaaj and guidance relating to personal, family, relationship, career, business and other important matters of life.
For enquiries relating to your personal information or this Privacy Policy, you may contact us through the contact options provided on our website, including WhatsApp.
2. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
- Your first and last name
- Your location
- Your WhatsApp or telephone number
- Your email address
- The subject or type of consultation you are enquiring about
- Information you voluntarily provide when describing your concern
- Information provided during consultation enquiries
- Information contained in communications you send to us
- Technical information relating to your visit to our website
- Information collected through cookies or similar technologies where applicable
You are not required to provide information that is not necessary for your enquiry. However, if you choose not to provide information needed to respond to your request, we may not be able to provide the requested assistance.
3. Information About Personal or Sensitive Matters
Our services may involve people discussing personal, family, marital, emotional, spiritual, religious or other private matters.
We ask that you only provide information that is necessary for your enquiry or consultation.
Where you voluntarily provide information that may be considered sensitive personal information, we will handle it with appropriate care and confidentiality and use it only for legitimate purposes connected with your enquiry, consultation or the operation of our services.
We do not ask you to provide unnecessary sensitive information through the website.
4. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries
- Arrange or manage consultations
- Understand the nature of your request
- Provide personal spiritual guidance and consultation
- Communicate with you about your enquiry
- Respond to messages sent through WhatsApp or other available contact channels
- Maintain appropriate records of consultations and enquiries
- Improve our website and services
- Protect the security and integrity of our website
- Prevent misuse, fraud or unlawful activity
- Meet legal or regulatory obligations where applicable
We will not use your personal information for purposes that are incompatible with the reason for which it was collected unless we have a lawful basis to do so.
5. Our Lawful Basis for Processing Information
Where applicable, we process personal information on one or more of the following lawful bases:
Consent — where you have voluntarily provided consent for a particular use of your information.
Contract or steps before a contract — where processing is necessary to respond to your request or provide a service you have requested.
Legitimate interests — where processing is reasonably necessary for operating, maintaining, securing and improving our services, provided that your rights and interests are appropriately considered.
Legal obligation — where we are required to process or retain information to comply with applicable law.
Where we rely on consent, you may withdraw that consent where applicable.
6. Confidentiality
We understand that people who seek spiritual guidance may discuss deeply personal matters.
We therefore aim to treat enquiries and consultations with privacy, respect, discretion and confidentiality.
We do not publicly disclose the personal circumstances discussed during a private consultation unless:
- You have given permission to do so;
- Disclosure is necessary to provide a service you have requested;
- We are legally required to disclose the information; or
- Disclosure is necessary to protect the safety, rights or property of an individual or to prevent unlawful activity.
We encourage you to use appropriate privacy when communicating through messaging platforms and to avoid sending unnecessary sensitive information.
7. WhatsApp and Third-Party Services
Our website provides WhatsApp as a means of contacting Basit Gallani.
When you choose to communicate with us through WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy practices.
We recommend reviewing the privacy information provided by any third-party platform before using it to communicate personal information.
We may also use website hosting, security, communication, analytics or other technical services necessary to operate the website. Where such providers process personal information on our behalf, we expect them to handle that information appropriately and only for legitimate purposes.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function properly, improve performance, understand website usage and provide a better visitor experience.
Cookies may be used for purposes such as:
- Essential website functionality
- Website security
- Performance and functionality
- Understanding how visitors use the website
- Improving website content and user experience
Where consent is required for non-essential cookies, we will seek consent in accordance with applicable requirements.
You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
9. Information Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet, email, messaging applications or other electronic communication methods.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, resolving enquiries and meeting legal or regulatory obligations.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether you have an ongoing relationship with us
- Legal or regulatory requirements
- Legitimate business and record-keeping requirements
When information is no longer reasonably required, we will take appropriate steps to delete or securely dispose of it where applicable.
11. When We May Share Information
We do not sell or rent your personal information.
We may share limited information where reasonably necessary with:
- Service providers who help us operate the website or provide technical services;
- Communication platforms used to respond to enquiries;
- Professional advisers where necessary;
- Government, regulatory or law-enforcement authorities where legally required; or
- Other parties where disclosure is necessary to protect legal rights, safety or prevent unlawful activity.
Where appropriate, we seek to ensure that third parties handling information on our behalf respect applicable privacy and confidentiality requirements.
12. International Data Transfers
Because Basit Gallani provides guidance to individuals internationally, and because some website or communication services may operate internationally, personal information may in some circumstances be processed outside the country in which you live.
Where applicable, appropriate safeguards will be considered for international transfers in accordance with relevant data protection requirements.
13. Your Privacy Rights
Depending on the law applicable to you, you may have rights concerning your personal information, including the right to:
- Ask what personal information we hold about you;
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of information where applicable;
- Request restriction of certain processing;
- Object to certain uses of your information;
- Withdraw consent where processing is based on consent;
- Request data portability where applicable; and
- Make a complaint to the relevant data protection authority.
These rights are subject to applicable legal conditions and exemptions.
To exercise a privacy right, please contact us through the contact options available on this website.
14. Children’s Privacy
Our website and consultation services are intended to be used responsibly by adults and individuals acting with appropriate parental or guardian involvement where required.
We do not knowingly seek to collect unnecessary personal information from children.
Where a consultation concerns a child or young person, information should be provided by or with the involvement of an appropriate parent or guardian where required.
15. Links to Other Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or privacy practices.
The updated version will be published on this page with a revised Last Updated date.
We encourage visitors to review this page periodically.